Refund policy
CANCELLATION & REFUND POLICY
Refund policy
Blue mantle has a customer friendly return policy on our returnable* products to ensure your online purchase is free of stress and We promise to be fair in our decisions. Once we accept the return, we will issue you store credit in form of a Gift Card that can be used to purchase anything you like.
*What can be returned?
1. Products which you received in “Damaged/Defective/Brocken” Condition
2. Products not as per description on the website OR if a wrong item sent.
*What cannot be returned?
Sale items are not returnable..
1. Pre order Items cannot be returned, as they are made for u.. confirm the colour, size, material..etc before you book.. We are always ready to answer your queries.. We take responsibility to make sure that you are not receiving a damaged product..
2. Personal likes are not a reason for return or exchange..
3. Pls expect 10-15 percentage of colour variation due to lighting and display settings in different equipments..so color variations less than mentioned percentage is not a reason for return..
4. Gift Vouchers are not returnable.
Conditions for Return/Exchange
1. Product must be unused and unwashed for hygiene reasons; laundered products cannot be returned / exchanged.
2. The product tags should be intact with their original packing else we will not be able to process your return.
3. Return initiated after 3 days of delivery may not be accepted by BLUE MANTLE.
4. Most of the BLUE MANTLE product embellishment is done by handcraft. Since crafts are prone to a slight variation in the design, color and pattern work ; also therefor we may not be able to accept the return if the same are your criteria for making a return.
5. The products are of standard quality but not to your personal liking in terms of taste and color.
6. We at BLUE MANTLE are dedicated to offer you the best quality products. we take stringent measures to ensure that the items delivered to you are in perfect condition. However there is a remote possibility that the item may be damaged during transit (like a Perl is been peeled off or thread is Brocken) all such case we will take whole responsibility to correct the same and send it back with out losing its original look and quality. BLUE MANTLE will bear the up and down transit charges for such cases.
7. You are as such requested to enquire about any doubts that you may have regarding the products and our policy before Please Whatsapp us on 8157912602 and have all your doubts cleared in a very short time.
Product Disclaimer:
Most of the products on BLUE MANTLE are hand crafted as such there may be a slight variation in colour and embellishment of the actual product against that as shown on the website.
Products are manufactured in different lots/batches of fabrics/Laces while every effort has been made to accurately reproduce he embroidery Pattern/Design as well as the lace design /pattern there may be a remote possibility that minor variations in the pattern /Design due to lot-to-lot variations, non availability of the same design fabrics/Lace in the market and few fabric/lace manufacturing companies stop the outdates design and replace with a new design.
This is due to the nature of fabric dyes, whether at the time of dying and differences in display outputs due to lighting , digital photography, color settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.
Please follow the below steps to initiate a return:
1. You need to register by sending a detailed what Sapp message with images of Brocken/defective/damaged products within 3 days of delivery. Please mention your order number and the product code of the item you want to return. Ps attach unedited opening video as a proof for the damage before getting your hands
2. You will receive a reply with instructions on the resolution or return of your item.
3. Please allow BLUE MANTLE, 3 working days to respond to your return request and provide instructions on returning your item or provide proper guidance of your order.
4. After we receive the return, the product will go through a quality check. Please note that it may take 7-10 days for us to receive the returned product.
5. Finally after the product passes the quality check, we will provide the exchange or refund..
Who pays for the delivery charges for returning of products?
· When you are returning an item that was damaged/defective or due to an error on the sellers part, you will be compensated for return courier charges. You will be paid flat Rs.100 voucher which can be used to buy any of the BLUE MANTLE products for the next 3 months. Please pack well when you are returning the product so that it reaches us in good condition.
· Shipping charges are not refundable for international orders.
· We do not offer a reverse pickup service for international orders where the address is outside of India.
· In case you want to return or exchange a product, please send it to the following address;
BLUE MANTLE:
700/3, HDFC bank side road, Ollur PO,680306 PIN, Trissur Dist, Kerala, India, Mob 8157912602
Good to know:
1. We can only offer exchanges based on the availability of size upon receiving the return product and not before that.
2. Please allow up to 3 working days to get your gift card credit after we have received the return product.
3. In case a product is missing from your shipment or a product is damaged in transit. Please call or email us within 48 hours of the receipt of the shipment for us to investigate further
